This web site is owned and operated by Wilmond Engineering Co Ltd, a family business established in 1947. We strive to offer an individual service and advice before and after purchasing. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Wilmond Eng. Co. Ltd
45 Bury Mead Road
Hitchin
Herts
SG5 1RX

Phone: (01462) 459495
Fax: (01462) 420102
Email: sales@wilmond.co.uk
Vat Reg No. GB 197 0670 36
Company number: 430822

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We use Royal Mail, UK Mail and My Hermes. We strive to keep the cost of carriage to an absolute minimum Delivery Schedule We will normally send your order to you the same working day if ordered before 3pm. Orders after this time or when the last carrier has collected will be despatched next working day

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with the same level of guarantee as if bought in our store.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on (01462) 459495

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery.

Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days (normally day goods received). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. In this case do not return the goods, we will arrange collection. If you choose to return the goods then we will not refund the cost.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.